Customer Relations/Computer Fundamentals

Start date:

March 14, 2011

Schedule:

Monday-Friday
8:30A.M. - 12:30P.M.
Monday & Wednesday
1:00P.M. - 3:00P.M. (4.5 weeks)

Total Class Hours:

258 Hours - 12 Weeks

Enrollment:

Open every three weeks, based on available space

Customer Relations and Computer Fundamentals

If you enjoy working with people and want to improve your communication skills, this course can help you. Whether it is outside customers or fellow coworkers, positive interaction is valued in every workplace.

This course focuses on learning effective communication, building customer loyalty and how to handle difficult customers. You will learn how to thrive in many customer-focused careers, including retail, sales, receptionist and hospitality. This course also includes fundamental computer functions within Microsoft Office 2007 that allow you to format documents, design spreadsheets and manage an Outlook calendar.

Prerequisites

Prior to enrolling students must complete Intake and Assessment process. In order to benefit from the Customer Relations/Computer Fundamentals course, students must possess a minimum sixth-grade skill level in reading comprehension and Mathematics. They must also successfully complete the Core Skills course and be 18 years of age.

Course Description

In the Customer Relations/Computer Fundamentals course students will acquire basic computer skills, employability skills, such as, effective ways of communication, leadership, and conflict resolution.

The Customer Relations/Computer Fundamentals course is self-paced and combines lectures, workshops, independent study which allows students to advance according to their abilities. Students learn the importance of independent work, and manage their own time to ensure that they complete all program modules before graduation.

Course Objectives

Upon completion of the Customer Relations/Computer Fundamentals course, students will receive a basic introduction to computers and be able to:
Understand and apply key techniques in providing positive customer service
Interact with customers with confidence and ease
Communicate effectively by using elements of effective 2-way communication, paraphrasing, and positive non-verbal feedback
Deal assertively and respectfully with difficult customers
Deal with customers, both in person and over the phone, by properly greeting and addressing problems/concerns
Proactively solve problems through active listening and strong decision making skills
Create and edit documents, business letters, resumes, memorandums, and manage files
Create worksheets/spreadsheets with basic formulas and functions