Privacy Policy

This Privacy Policy applies to Goodwill of Silicon Valley.
Your privacy is important to us. We have prepared these privacy and security policies to let you know if we collect information from you and to better understand how we may use this personal information in connection with our website and services, as well as how we protect your information against unauthorized use. Please take the time to review this policy and contact us using the contact information below with any questions or concerns.

By mail:
1080 North 7th Street
San Jose, CA 95112

By email:
Use the Contact Us form or send us an email at

By phone:
(408) 860-9100

Our General Policy
Goodwill of Silicon Valley recognizes the importance of protecting information we may collect from visitors to our site. Our policy is to use the information we acquire from visitors to our sites for internal purposes only, and we maintain appropriate security measures to keep this information private. Your browser, however, does automatically tell us the type of computer and operating system you are using. Users can visit the site without revealing any information about themselves. If one chooses to give us personal information via the Internet for the purposes of correspondence, then it is our intent to let you know how we will use such information. If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. We do keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not share information web users provide with third parties for commercial purposes. Goodwill of Silicon Valley takes precautions to keep the user information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. If users have questions about the types of information collected on this website or would like to request to not be communicated to via email or text message or would like to request a correction of any information collected, then please contact us at

Use of Cookies
Certain sections of our website use “cookies” to store user information. A cookie is a small string of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to analyze traffic patterns so we can improve the site. Cookies were originally designed to help a website distinguish a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. If you are just browsing, a cookie identifies only your browser but you do not have to accept the cookie to continue browsing the site. It is possible to set your browser to inform you when a cookie is being placed – then you have the opportunity to decide whether to accept the cookie.

Collection of Information
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address. We collect information volunteered by the consumer, such as site registrations where the information we collect is used to improve the content of our webpage and also used to notify consumers about updates to our website or from the organization. We may also collect city and/or zip code information only when volunteered by the consumer, to help find a Goodwill store or donation center in their area. We do not sell, lease or trade the names of our donors/ customers to any third parties and fully protect your personal information.
If you do not wish to receive such mailings, please let us know by either sending an email or calling by telephone at the contact information noted above. Please provide us with your exact name and address. We will be sure your name is removed from the list. Upon request we provide site visitors with access to all information that we maintain about them, including contact information (e.g., name, address, phone number) that we maintain about them.

With respect to Ad Servers:
We do not partner with or have special relationships with any ad server companies.

Success Stories of Program Participants
Goodwill Industries of Silicon Valley is proud of its program participants and when possible, gives them the opportunity to share their experience with others. From time to time we may highlight success stories on our website. If/when we have done so, participants have provided their approval to be included on the site and have signed all appropriate release forms.

Changes to this Statement
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used or if you feel that this site is not following its stated information policy, you may contact us by using the web form provided above or phone number.