Job Descriptions

Retail Store Manager

GoodEx Sales Person

Sales Associate

Retail Operations Manager

Retail Material Handler

Retail Store Manager

Job Description:

Major responsibilities:

Provide high profile leadership and direction by maintaining positive customer service and employee relations.
Accountable for all aspects of store operations.
Ensure that safety and security are maintained, reporting all problems/hazards immediately.
Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing and expenditures.
Maximizes quality and quantity of production placement of stock on sales floor through good merchandising and ensuring appropriate stock rotation and mark downs.
Responsible for managing all employees, including but not limited to hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments.
Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses.
Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping.
Ensure that all paperwork and reports are completed accurately and in a timely fashion
Conduct daily employee briefings.
Oversee training of community service clients assigned to the store.
Follow and enforce all company policies and procedures.
Perform other duties as assigned.

Job specifications

· Education required: High School Diploma or equivalent or successful work experience.

· Experience required: Minimum one year of retail sales management experience. Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public.

· Ability to accept responsibility for direction, planning and control of the store operations.

· Ability to make judgments and decisions and communicate these clearly based on established policies.

· Ability to work well with others and maintain positive employee morale.

· Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

· Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately.

· Ability to learn and accurately perform opening/closing procedures, including cash register operation.

· Ability to discriminate between color/design/arrangement as they relate to displays and merchandising.

· Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise.

· Ability to move hands and fingers quickly to count money/change and operate cash register

GoodEx Sales Person

Job Description:

Major duties:

Present and secure document destruction services to prospects based on planning, developing and implementing effective marketing and sales plans.
Contact leads and uncover decision-maker for Document Destruction services and convert them into a Goodwill Document Destruction customer.
Maintain and grow relationships with existing customers, prospect for new customers.

Develops and maintains sales data base.

Maintain records on all prospects and profiles of their organizations and business holdings.

Use selling guidelines to sell Goodwill Document Destruction services, inform prospects of features and benefits and overcome objections and convert prospects into customers.

Identify new opportunities for business growth
Manage all aspects of the sales cycle.
Attends department meetings as scheduled
Has complete responsibility to accurately document and prepare all reports in a timely manner.
Responsible for assisting General Manager implement systems resulting in maximizing productivity and revenue, as well as eliminating waste.
Review contract details with clients and General Manager to assure expectations are clear and attainable.
Other duties and special projects as assigned.

Job specifications

Previous document destruction sales experience highly preferred
Cold calling experience a must
Possess strong time management and organization skills (must be able to multi-tasks).
Promotes and demonstartes cooperation and teamwork. Assist and shares knowledge and information regading department issues with other employees as needed.
Must be independent, aggressive, self-motivated and success-driven; yet willing to work with a team enviroment.
Ability to communicate effectively with customers (via phone or email) regarding our services.
Computer proficiency in Microsoft applications.
Must be detail oriented with excellent follow-up skills.
Strong interpersonal, verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Must have a valid CDL

Sales Associate:

Job Description:

Major responsibilities:

Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
To assist with inventory, display, merchandising and placement of stock on sales floor, stock rotation and mark-downs.
To assist with picking/straightening up or arranging merchandise and housekeeping tasks to ensure neat, clean and safe working environment.
To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
To become familiar with and follow store policies and procedures as well as general company policies.
To be aware of possible damage, theft or potential safety hazards, reporting observations immediately to store manager.
Follows and enforces all company procedures.
Performs other duties as requested.

Job specifications

· Prior retail sales and/or cashiering experience desirable

· Ability to maintain self-control and deal effectively with public and work in cooperation with co-workers.

· Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.

· Ability to perform arithmetic, and count money/change quickly and accurately.

· Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.

· Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.

· Ability to move hands and fingers quickly to count money/change and operate cash register.

· Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.

· Ability to understand and communicate clearly in English.

Physical demands

Work pace is fast and steady requiring lifting and/or carrying of up to 25 lbs consistently. On a regular basis heavier items of up to 50 lbs will be lifted/carried either with assistance from another person or by using appropriate material handling equipment.

Sorter:

Job Description:

Major duties:

Will process donated house-wares, books, toys, jewelry, shoes and decorator items for sale. This is done through pre-sorting, sorting, grading, cleaning, hanging and packaging.
Pre-sorts items according to predetermined classification or criteria.
Identifies items that are saleable in the store.
Removes surface dirt from glassware and small wares placing items which are not complete and/or broken into containers for the As-Is or trash.
Puts saleable clothes on to hangers.
Prices product using pre-determined guidelines.
Works with clients who are assigned for vocational services as requested.
Follows and enforces all company procedures.
Performs other duties as requested.

Job specifications

Knowledge of general arithmetic (adding/subtracting) required.
Ability to understand English.
Ability to perform routine work, adapting to change as it relates to work flow.
Ability to maintain self-control and work in cooperation with co-workers.
Ability to coordinate hand-eye-foot movement to quickly manipulate and handle items.
Ability to examine items and visually differentiating between them based on quality standards.
Ability to meet and maintain established standards.

Physical demands

Work pace is steady requiring lifting and/or carrying of up to 25 lbs consistently. On a regular basis heavier items of up to 50 lbs will be lifted/carried either with assistance from another person or by using appropriate material handling equipment.

Retail Store Lead:

Job Description:

Major duties:

At the direction of the Manager - Retail or Manager of Operations provide work direction to store personnel and will assist in the training of new employees.
At the direction of the Manager – Retail or Manager of Operations, will act as a liaison between the Plant and other store employees and complete a variety of paperwork pertaining to department employees and daily operations. Will assist with daily bank deposits, as requested.
Accountable for store cash funds when opening/closing the store without management supervision.
Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.
Maintain positive customer and employee relations; reporting any problems/complaints immediately to the Manager –Retail or Manager of Operations.
Assist with inventory, display, merchandising and placement of stock on sales floor, stock rotation and markdowns.
Assist with picking/straightening up or arranging merchandise and housekeeping tasks to ensure neat, clean and safe working environment.
Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
Follow and enforce store policies and procedures as well as general company policies.
Awareness of possible damage, theft or potential safety hazards, reporting observations immediately to store manager.
Performs other duties as assigned.

Job specifications

Ability and willingness to back-up and assist the Manager – Retail or the Manager of Operations as requested.
Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public.
Ability to understand and communicate clearly in English
Ability to instruct new employees and/or client in the operational procedure and explain the policies as related to the job, as requested.
Ability to tactfully explain decisions or present information clearly.
Ability to perform arithmetic, and count money/change quickly and accurately.
Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations.
Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
Ability to move hands and fingers quickly to operate cash register.
Ability to understand and accept directions and follow procedures.
Ability to perform both repetitive and varied duties without loss of composure or efficiency.
Performs other duties as assigned.

Trailer Attendant

Major duties:

· Opening trailer, surveying supplies and trailer capacity, reporting the number and type of large items requiring truck pickup and placing status call at designated time.

· Greeting donors. Following guidelines, tactfully accept or reject donated items, based on established criteria, and give explanation as to decision.

· Offers donor a receipt. Issues a receipt, records time and nature of donation on daily record sheet.

· May accept recycled materials, issue vouchers and record transactions.

· Sorts and stacks donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard.

· Maintains clean/neat trailer both inside/outside.

· Closing and securing trailer at designated times.

· Places large and/or heavy duty items next to or under trailer.

· Follows and enforces all company procedures.

· Performs other duties as assigned.

Job specifications

· Ability to understand and follow the organizational packing/stacking procedure within the trailer.

· Ability to legibly print or write.

· Ability to coordinate eye-hand-foot movement to safely maneuver up/down steps and lift/stack donations.

· Ability to understand and accept direction, follow procedures and perform repetitive work, adapting to fluctuating work activity with periods of idle time.

· Ability to maintain self-control, deal effectively with the public and work in cooperation with co-workers.

· Ability to reason, make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly, following established donation policies.

· Ability to add and subtract

· Basic math skills

Janitor

Major duties:

· Cleans and maintains restrooms, office areas, warehouse floors and cafeteria. This includes cleaning of the walls, mirrors, windows, window sills and furniture.

· Cleans all the stores as directed.

· Uses floor machines for buffing, stripping, waxing, vacuuming and carpet cleaning.

· Sweeps and maintains parking lots and parameter of buildings as needed.

· Performs light maintenance tasks as required.

· Sets up conference rooms and other meeting rooms for meetings and luncheons, and clears them afterwards.

· Works safely.

· Follows and enforces all company procedures.

· Performs other duties as requested.

Job specifications

· One month of janitorial experience desired. Knowledge in the use of floor machines preferred.

· General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.

· Ability to perceive pertinent details in objects or in pictorial or graphic material; to make visual comparisons and discriminations and see slight differences in shapes, shading of figures and width and lengths of lines.

· Being able to perform repetitive work according to set procedures and pace.

· Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary.

· Being respectful of and conform with set limits, tolerances and standards.

· Ability to perceive or recognize similarities or differences in colors; or in shades or values or the same color; to identify a color; to recognize harmonious and contrasting color combinations; or to match colors accurately.

· Ability to move eyes, hands and fingers rapidly, accurately and precisely.

· Ability to use hands to place and turn objects easily and precisely.

Physical demands

The job involves medium work lifting no more than 50 lbs and frequent lifting and/or carrying of objects weighing 25 lbs.

Ops Material Handler

Major duties:

· Receives, moves and places carts, containers and barrels containing donations for processing in designated areas. Weighs and tracks where applicable.

· Places appropriate storage labels on container.

· Replenishes unsorted donations at the sorter workstations.

· Performs the duties of a sorter or tester when needed.

· Works with clients who are assigned for vocational services as requested.

· Follows and enforces all company procedures.

· Performs other duties as requested.

Job specifications

· Knowledge of general arithmetic (adding/subtracting) required.

· Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.

· Ability to understand English, accept directions and follow procedures.

· Ability to perform routine work, adapting to change as it relates to work flow.

· Ability to maintain self-control and work in cooperation with co-workers.

· Ability to examine items and visually differentiating between them based on quality standards.

· Ability to meet and maintain established standards

Physical demands

The work pace is steady requiring lifting and/or carrying of up to 50 lbs consistently. On a regular basis heavier items of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.

Retail Operations Manager

Job Description:

Major responsibilities:

At the direction of the manager, supervises staff.
Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses.
Assists with production and placement of stock on sales floor, display, merchandising and stock rotation and mark-downs.
Provides customer assistance, cash register operation, sales monetary transactions, opening/closing procedures.
At the direction of the manager, acts as a liaison between the Plant and other store employees and completes a variety of paperwork pertaining to department employees and daily operations. Assists with daily bank deposits, as required.
Maintains positive customer and employee relations; reports any problems/complaints immediately to the store manager.
Maintains familiarity with proper material handling techniques and equipment to ensure safe handling of merchandise.
Maintains familiarity with, and follows, store policies and procedures as well as general company policies.
Follows and enforces all company policies and procedures.
Performs other duties as requested.

Job specifications

Education required: High School Diploma or equivalent or successful work experience.
Experience required: Minimum six months of retail store experience, or equivalent.
Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public.
Ability and willingness to support the manager and to serve as a back-up as needed.
Ability to instruct new employees and/or assigned clients in operational procedures and company policies.
Ability to work well with others and maintain positive employee morale.
Ability to tactfully explain decisions or present information/ideas clearly, both orally and in writing, as they pertain to store policies and company.
Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency
Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately.
Ability to learn and accurately perform opening/closing procedures, including cash register operation.
Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise.
Ability to move hands and fingers quickly to count money/change and operate cash register.

Retail Material Handler

Job Description:

Major responsibilities:

Coordinates and segregates merchandise going to plant
Accepts donations from customers and issues receipts
Provides excellent customer service
Sorts and arranges donations from customers to go to various sorting areas of store
Loads and unloads company trucks and trailers
Tests electrical donations to determine working condition
Maintains appearance of donation areas.
Follows and enforces all company procedures.
Performs other duties as requested.

Job specifications

· Knowledge of general arithmetic (adding/subtracting) required.

· Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.

· Ability to understand English, accept directions and follow procedures.

· Ability to perform routine work, adapting to change as it relates to work flow.

· Ability to maintain self-control and work in cooperation with co-workers.

· Ability to examine items and visually differentiating between them based on quality standards.

· Ability to meet and maintain established standards: sort 1 cart in 20-30 minutes, sort 7-10 barrels of books in one hour, sort 9-12 barrels of hard sort barrels in one hour.

Physical demands

The work pace is fast and steady requiring lifting and/or carrying of up to 50 lbs consistently. On a regular basis heavier items of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.